Communication Skills



Communication skills are important in almost every job. You will likely need to communicate with people on the job whether they are clients, customers, colleagues, employers or vendors. You will also need to be able to speak clearly and politely with people in person by phone and in writing.
You will also needs to be a good listener. Employers want employees who can’t only communicate their own ideas but who also listen em-pathetically to others
Listening is a particularly important skill in customer service jobs.

  •          Listening
  •          Negotiation
  •          Persuasion
  •          Presentation
  •          Public Speaking
  •          Reading body language
  •          Story telling
  •          Verbal Communication
  •          Visual communication
  •          Writing reports and proposals
  •          Writing skills



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